NOTE: Last orders by 30th May - we will be closed for holidays & stocktake to prepare for our EOFY SALE which starts 24th June 2024!

SHIPPING & RETURNS

SHIPPING WITHIN AUSTRALIA

  • $11.95 flat rate for unlimited number of items with Authority To Leave, or extra $2.95 for Signature On Delivery:
    Authority To Leave - we are not responsible for any missing/lost orders when confirmed as delivered by Australia Post, or
    Signature On Delivery - the shipping name must sign for the delivery of the order (not applicable for PO BOX and Parcel Lockers)
  • FREE SHIPPING - Authority to Leave for orders over $150, or extra $2.95 for Signature On Delivery
  • All orders are processed and shipped from Sydney, Australia within 3-5 business days. Shipment confirmation and tracking number will be sent to your email address
  • Sent by Australia Post with tracking - standard delivery time estimate 2-12 business days depending on location, please check Australia Post's website for service levels
  • Unfortunately at present we are unable to offer Express Post service
  • Bubs Playground is not responsible for an incorrect delivery address entered on the order by the Customer. Investigations and disputes are to be taken up with Australia Post. If your order is unable to be delivered due to an incorrect delivery address or undeliverable and returned back to us, an additional shipping fee will be charged to the Customer to resend
  • Bubs Playground is not responsible for missing/lost orders when confirmed as delivered. Investigations are to be taken up with Australia Post and the Police

INTERNATIONAL SHIPPING

  • We ship to New Zealand, United Kingdom, Ireland, United States of America and Canada - standard shipping with tracking cost is automatically calculated based on number of items at checkout
  • For all other countries, it depends on the number of items and location. For orders and shipping cost, please Contact Us
  • All orders are processed and shipped from Sydney, Australia within 3-5 business days. Shipment confirmation and tracking number will be sent to your email address
  • Delivery time estimate 6+ business days depending on location, please check the delivery carrier's website for service levels
  • Customers are responsible for customs, duties and taxes (if applicable) on delivery of order - please contact your local customs office for further information. We are not responsible for the return or abandonment of the parcel and loss of funds from the order
  • Bubs Playground is not responsible for an incorrect delivery address entered on the order by the Customer. If your order is unable to be delivered due to an incorrect delivery address or undeliverable and returned back to us, an additional shipping fee will be charged to the Customer to resend
  • Bubs Playground is not responsible for missing/lost orders when confirmed as delivered. Investigations are to be taken up with Australia Post and the Police

PRE-ORDERS

If your order contains both pre-order and in stock items, we will ship it altogether when the pre-order item is ready to be shipped. Delivery dates are an estimate and could possibly be further delayed due to unforeseen circumstances.   

DAMAGED ON DELIVERY

If you have received your order damaged on delivery by Australia Post, please take photos of the following:

  • the damage/s
  • where and how the delivery was made
  • delivery packaging
  • product/s packaging
  • product/s in the order

Please email us at hello@bubsplayground.com.au within 24 hours of delivery to notify us of the damage on delivery with all the above photos attached. Please keep all delivery packaging, product packaging and products as you will need to present everything to an Australia Post corporate post office for a damage assessment. If Australia Post are unable to resolve immediately, the item/s will be kept until the damage assessment is completed and you will be notified of the outcome. Unfortunately we are not liable or responsible for damage on delivery of your order.

RETURNS

Customers can return an item within 15 days of delivery, if the item is in its original new condition with original packaging, unused, unwashed and unworn.

No refunds on gift cards, highchair supporting cushion inserts, pre-cut leg wraps, toilet seat covers, all outlet products, outlet products with imperfections and final sale clearance products.

The original shipping cost is non-refundable, or if you received free shipping our shipping cost of $11.95 will be deducted from the final refund amount. You are responsible for the cost and postage of the return until we receive it, so we insist for you to add a tracking service on the return. Once your return has been received, inspected and approved, we will process your return within 3 business days to your original payment method and you will receive a confirmation email.

Firstly to be eligible and start a return, please contact us at hello@bubsplayground.com.au or Contact Us with your order number, reason for return (including pictures/videos) and contact details. Once approved, the items must be returned back to us within 7 days.

EXCHANGES

Regrettably we cannot process exchanges due to the fast turnover and volume of stock. Simply return your item following the steps above, and place a new order for the item you would like instead.